Fraud Intelligence Lead

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam. Our Fraud Intelligence team's mission is to turn fraud signals into insight that our EPD teams transform into improvements across Protect, IDV, Signal, and Guaranteed Payments. We believe transaction patterns, device signals, identity linkages, and behavioral data are dramatically underleveraged tools in fraud prevention, and we ground our products in what adversaries are actually doing right now. As the Fraud Intelligence Lead, you will build and run a small, high-leverage team of Fraud Intelligence Analysts (and eventually a Staff Researcher) responsible for live casework across Protect, IDV, and Payments/ACH. You'll operate as a player-coach, hiring and coaching your team while staying close enough to the work to personally pick up casework and SEV response when needed. Responsibilities Team Building People Leadership Set the casework quality bar: define what rigorous investigation, triage, and reporting look like for the team Coach analysts on investigation technique, pattern synthesis, and translating findings into product/model input Operating Model Cross-PA Partnership Own coverage allocation across the Protect/IDV and Payments/ACH pods, including flexing assignments as volume shifts Manage matrixed staffing and time allocation clearly between the Fraud PA and Payments PA Represent the Fraud Intelligence team in product and model roadmap discussions, translating casework patterns into strategic priorities Reporting Escalation Report team health, casework trends, and emerging risks to the Head of Fraud Own escalation paths for SEVs and incidents requiring legal, law enforcement, or regulatory involvement Live Fraud Investigation Reconstruction Lead investigations