Manager, Premium Audit

Pie s mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.

Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by a core values and operating principles that guide every decision we make.

As a Manager, Premium Audit, you ll be responsible for managing our premium audit operations through team leads and individual contributors, ensuring efficient and compliant audit processes while driving continuous improvement. You will translate functional plans into operational processes and guide execution to meet business objectives. This role requires strong management practices and the ability to navigate complex audit scenarios while maintaining excellent customer and partner relationships. You ll work cross-functionally to optimize audit workflows and contribute to Pie s overall underwriting and profitability goals.

strong How You ll Do It

strong Premium Audit Operations Management:

Manage premium audit operations through team leads and professional individual contributors, ensuring consistent quality and productivity standards
Translate business segment strategy into functional audit plans and guide day-to-day execution
Oversee both internal audit processes and vendor relationships, ensuring service level agreements are met
Monitor audit completion rates, quality metrics, and customer satisfaction scores
Ensure compliance with state and bureau audit requirements across all audit types (mail-in, phone, virtual, and physical audits)
Partner with Analytics team to analyze audit results and identify trends impacting profitability

strong Process Improvement and Strategy Implementation:

Develop and execute operational initiatives to improve audit efficiency and customer experience
Work with Senior Management to implement long-term audit strategies aligned with company objectives
Collaborate with Product, Engineering, and Operations Performance teams to optimize audit workflows and automation opportunities
Build and maintain audit procedures, guidelines, and best practices documentation
Identify opportunities for process streamlining and cost reduction while maintaining audit quality
Support implementation of new audit technologies and system enhancements

strong Team Leadership and Development:

Provide a hands-on approach to leadership, ensuring team success by offering guidance, support, and using strong management practices such as regular one-on-ones and performance coaching
Balance leadership responsibilities with direct contributions to ensure project deadlines and quality standards are met
Establish clear expectations and performance measurements for direct reports
Conduct team calibrations and quality reviews to ensure consistent audit standards
Support recruitment and onboarding of new team members as the audit function scales
Create development plans for team leads and individual contributors
Foster a collaborative, customer-focused culture within the audit team

strong Cross-Functional Collaboration:

Serve as the audit subject matter expert for cross-functional projects and initiatives
Collaborate with Underwriting, Claims, and Business Development teams on audit-related issues
Partner with Customer Service and Billing teams to resolve audit disputes and collection matters
Work with Compliance team to ensure adherence to regulatory requirements
Communicate audit insights and recommendations to senior leadership
Advocate for customer needs while ensuring business objectives are met

strong Escalation Management:

Handle complex audit disputes and customer escalations requiring management intervention
Make decisions on audit adjustments and settlements within established authority limits
Coordinate with Legal team on contested audit matters when necessary
Ensure timely resolution of audit-related customer complaints and issues

strong The Right Stuff

strong Education and Experience:

High School diploma required; Bachelor s degree preferred
5+ years of Workers Compensation Premium Audit experience required
6+ years of overall commercial insurance experience required
3+ years of management or supervisory experience required
Experience managing both internal teams and external vendor relationships preferred

strong Core Competencies:

strong Management Skills: Proven ability to manage teams through clear expectations, performance measurement, and coaching. Experience leading team leads and individual contributors
strong Communication: Strong written, verbal, and presentation skills to effectively communicate with internal teams, customers, and external partners
strong Problem Solving: Ability to manage complex audit situations with multiple variables and resolve issues with appropriate urgency
strong Process Orientation: Demonstrated experience in process improvement, workflow optimization, and building effective operational procedures
strong Customer Focus: Strong customer service background with ability to handle escalated situations professionally and empathetically

strong Technical Knowledge:

Deep understanding of Workers Compensation premium audit principles and state-specific requirements
Knowledge of audit dispute resolution processes and settlement practices
Familiarity with commercial insurance policy administration and billing processes
Understanding of underwriting and pricing impacts of audit results
Experience with audit management systems and reporting tools

strong Leadership Qualities:

Ability to translate strategic direction into operational execution
Strong decision-making skills with appropriate judgment on escalation matters
Collaborative approach with ability to influence across functions
Results-oriented mindset with focus on continuous improvement
Adaptability to changing business needs and priorities

strong Technical Proficiencies:

Proficient in G-Suite Tools, Nexus, Slack, and Salesforce
Experience with rvel, and Bureau systems preferred
Strong analytical skills with ability to interpret data and metrics
Ability to travel up to 10% for vendor meetings and training

strong The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. All AI-reviewed applications are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to it being reviewed using these AI technologies to assist in our evaluation process.

Base Compensation Range

span $95,000 span span $120,000 USD

strong Compensation and Benefits

400; span 400; Competitive cash compensation
400; span 400; A piece of the pie (in the form of equity)
400; span 400; Comprehensive health plans
400; span 400; Generous PTO
400; span 400; Future focused 401k match
400; span 400; Generous parental and caregiver leave
400; span 400; Our a span 400; core values span 400; are more than just a poster on the wall; they’re tangibly reflected in our work

strong Making every part of working with us Easy as Pie - including our offer process. When we find someone we d like as a Pie-oneer (a member of our team), we move quickly to put together a fair offer based on your skills, experience, location, and compensation expectations.

span 400; Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.

strong Location Information

Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (em excluded) and have access to reliable, high-speed internet.

strong Additional Information

em span 400; Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

em span 400; Pie Insurance participates in the E-Verify program. Please click a em span 400; here em span 400;, a em span 400; here em span 400; and a em span 400; here em span 400; for more information.

span 400; Pie Insurance is committed to protecting your personal data. Please review our a Privacy Policy.

span 400; Safety First: Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process.

span 400; a Pie Named to 2025 America s Best Startup Employers

1; a Pie Insurance 2025 State of Workplace Safety Report

1;

# -REMOTE

#BI-REMOTE