Asst Director of Compliance and System Operations

Job Title Asst Director of Compliance and System Operations Agency Texas A M University - Victoria Department Financial Aid Proposed Minimum Salary Commensurate Job Location Victoria, Texas Job Type Staff Job Description Essential Duties and Responsibilities: Serve as the functional lead for financial aid within Campus Solutions (PeopleSoft), ensuring accurate system configuration for budgets, packaging, awarding, Pell processing, ISIR intake, and disbursement processes. Collaborate with Campus Solutions and IT teams to design, implement, test, and maintain system configurations and enhancements aligned with financial aid policy and regulatory requirements. Serve as the functional lead and operational liaison for financial aid-related systems and technology platforms, including Campus Solutions (PeopleSoft), scholarship management systems, customer relationship management (CRM) platforms, federal systems, communication tools, and related third-party applications supporting financial aid operations. Coordinate and support system integrations, automated processes, data exchanges, and communication workflows between financial aid systems and institutional technology platforms to ensure operational efficiency, compliance, and data integrity. Collaborate with technical teams to support troubleshooting, testing, reporting, automation, and systems optimization initiatives related to financial aid processing and student services. Oversee and monitor all automated and batch processes, including ISIR imports, checklist assignments, Pell origination and disbursement, COD file exchanges, NSLDS and transfer monitoring, and loan and grant cancellation processes. Ensure compliance with Title IV federal regulations, state financial aid programs, and institutional policies by continuously monitoring regulatory updates and implementing required system and process changes. Develop, implement, and maintain a comprehensive quality control (QC) framework that includes daily, weekly, and term-based reviews of financial aid processes such as packaging, awarding, disbursement, and eligibility determination. Analyze QC results to identify trends, processing errors, and systemic issues; recommend and implement corrective actions to improve accuracy and efficiency. Maintain and update the Financial Aid Policies and Procedures manual, ensuring alignment with current regulations and institutional practices. Develop and maintain detailed job aids and process documentation for all functional areas within the Office of Financial Aid. Coordinate and deliver training programs for financial aid staff, ensuring understanding of systems, compliance requirements, and operational procedures. Track staff training completion and assess effectiveness to ensure consistent application of policies and procedures. Support federal, state, and institutional reporting requirements, including preparation of audits and program reviews, ensuring documentation and processes are audit-ready. Oversee key operational processes such as time-out disbursement monitoring, over-award controls, service indicator management, and automated communication processes. Manage system-generated communications, including award notifications, next-step communications, and listserv messaging. Ensure proper handling and security of sensitive financial aid data, including compliance with federal tax information (FTI) requirements and data security standards. Maintain oversight of electronic equipment inventory and user access, ensuring appropriate tracking and compliance with institutional and regulatory requirements. Serve as a subject matter expert and resource for system functionality, compliance interpretation, and process improvement initiatives across the Office of Financial Aid. Minimum Qualifications: Bachelor s degree in a related field. Progressive experience in financial aid administration. Demonstrated knowledge of Title IV federal financial aid regulations. Experience working with enterprise resource planning (ERP) systems, preferably PeopleSoft campus Solutions. Experience in compliance monitoring, audit preparation, or quality assurance. Preferred Qualifications: Experience with financial aid system configuration, functional analysis, systems testing, automation, and technical troubleshooting. Knowledge of state financial aid programs, including TEXAS Grant. Experience developing training programs, job aids, and process documentation. Strong analytical and problem-solving skills with attention to detail. Experience working collaboratively with technical teams and cross-functional departments. Experience working with multiple financial aid-related technologies, including student information systems (SIS), scholarship management platforms, CRM systems, document management systems, and federal processing systems. Working knowledge of coding languages, scripting, databases, or technical query tools such as SQL, Java, XML, Python, PeopleCode, or similar technologies used in higher education systems environments. Experience developing or supporting queries, data analysis, reporting tools, automation processes, or systems troubleshooting activities. Required Attachments: Resume, Cover Letter Starting salary for this position is $4,617.67 monthly and is negotiable depending on education and experience. A Closer Look at A M-Victoria Texas A M University-Victoria is a dynamic destination institution serving Texas and the world and is dedicated to providing every student with educational and leadership opportunities to become a successful professional and an engaged global citizen. Innovative educational activities challenge students to make meaningful connections between their learning and their lives in a complex world. A M-Victoria promotes economic development and advances the quality of life through teaching, research, and service excellence. At Texas A M University-Victoria, we are driven by a relentless pursuit of excellence. As a next-generation university, we redefine the boundaries of higher education, creating opportunities for students from all backgrounds to excel. Our unwavering focus on student success and research innovation sets us apart, positioning A M-Victoria as a model for universities of the future. Our History Since our establishment in 1973, we have grown into a vibrant institution with a reputation for academic excellence and a dedication to student success. At Texas A M University-Victoria, our history is a testament to our commitment to providing quality education and fostering academic achievement. Texas A M University-Victoria is the most recent addition to the Texas A M University System – making it the 12th campus in the System. The University was founded in 1973 as part of the University of Houston System and was transferred to the Texas A M System during the 89th Texas Legislative Session. City Location A regional hub 30 miles inland from the Gulf of Mexico, Victoria is a town of 65,000 located about two hours from Houston, Austin, San Antonio and Corpus Christi. Located in the Coastal Bend region of Texas, A M-Victoria serves the educational needs, promotes economic well-being, and advances the community and region s quality of life through teaching, research, and service excellence. Mission Statement Texas A M University-Victoria (A M-Victoria), a dynamic destination institution serving Texas and the world, is dedicated to providing every student with educational and leadership opportunities to become a successful professional and an engaged global citizen. Innovative educational activities challenge students to make meaningful connections between their learning and their lives in a complex world. Texas A M University-Victoria promotes economic development and advances quality of life through teaching, research, and service excellence. Our Goals Continually enhance the quality of our student experience. Promote and expand access to education. Increase community engagements and increase public events for diverse audiences on our campuses. Promote a culture of institutional identification among stakeholders Academic Excellence Several of A M-Victoria’s academic degree programs have drawn top rankings from organizations including College Consensus, Intelligent.com and Research.com. Our Accreditations include: SACSCOC Accredited, AACSB Accredited, ABET Accredited, CACREP Accredited, NASP Accredited, and TASP Accredited The Texas A M University System is one of the largest and most impactful higher education systems in the country, with an annual budget of $7.3 billion. Its statewide network includes 12 universities, a comprehensive health science center, eight state agencies, Texas A M–Fort Worth and the Texas A M–RELLIS. The System serves nearly 180,000 students and reaches millions more through service, research and outreach programs each year. With nearly $1.6 billion in annual research expenditures, the System fuels innovation, supports communities and drives Texas’ economy forward. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.