Operations Supervisor - Risk & Compliance

Company Federal Reserve Bank of San Francisco We are the Federal Reserve Bank of San Francisco — public servants with a mission to advance the nation’s monetary, financial, and payment systems to build a stronger economy for all Americans. As part of the nation’s central bank, we are committed to understanding and serving the vibrant, expansive communities of the Twelfth District, which covers the nine western states of the U.S. That means we seek and appreciate new perspectives and build opportunities to learn and grow. At the SF Fed, we approach our work with integrity and a commitment to service. The Federal Reserve Bank of San Francisco is seeking an Operations Supervisor of the Phoenix Processing Center location. As the Operations Supervisor, you will lead a team focusing on operational excellence in the distribution and processing of US currency using complex, authentication, and piece sorting technology. You will be responsible for developing a team that is accountable for driving operational excellence in a fast paced and highly regulated environment. Our ideal candidate for this role is a proven operations and people leader who is an excellent communicator, sets a high bar for themself, and has a strong compliance focus. If you are someone who thrives in a leadership position and gains personal satisfaction from leading a complex business, then this is for you! Banking experience is not required. Experience in military, manufacturing, automotive, biotech, electronics, energy, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments are also desired. Location: Federal Reserve Bank – Phoenix office (100% on-site) 1550 N 47th Ave Phoenix, AZ 85043 Shift Day/Time: Monday-Friday 6:30AM – 3:30PM Applicants must have flexibility with start/end times to meet operational needs. What you'll do: Supervise, assign, and direct distribution and processing activities by optimizing staff resources, inventory levels, and machine utilization strategies to meet customer deadlines while achieving internal performance metrics (quality, cost, efficiency and effectiveness). Provide input on the establishment of short and long-term goals for the team. Proactively monitor team performance to assess progress against goals. Create, communicate, and maintain quality control policies and work procedures to enable adherence to risk management requirements. Complete risk assessments to identify root causes and develop corrective action plans. Mentor, coach, and develop high performing team members for career progression. Conduct staff training on system equipment, hardware and software upgrades, compliance requirements, and existing/new standard department procedures. Identify and implement solutions that optimize daily production opportunities, address risk management weaknesses, maximize staff resources, and enhance employee- focused initiatives that drive engagement and growth. Research, clarify, and resolve routine to complex operational problems across multiple work processes that include but not limited to machine issues, inventory management, customer transactions, accounting and settlement activity. Collaborate with peers, management, and business partners to develop and deliver operational solutions. Other duties as assigned. Desired Experience + Traits: Typically requires 3+ years of relevant cash or business work experience 1+ years of experience in leading teams Bachelor's degree in a related field or equivalent work experience Proven ability to lead and develop team members in meeting goals and objectives Experience supervising teams in production, manufacturing, or supply chain distribution environments Demonstrated leadership, strong communication, and interpersonal skills, with the ability to motivate teams, build positive relationships, collaborate effectively, and foster a productive work environment Proven ability to adapt to evolving situations, pivot strategies when needed, and provide sound recommendations in ambiguous or uncharted circumstances Strong teamwork and customer service orientation Strong time management and organizational skills including the ability to manage multiple priorities Use critical thinking to assess situations, make appropriate decisions in a timely manner, and communicate those decisions to impacted stakeholders Demonstrate active listening skills with the ability to solve problems and provide feedback in a variety of situations Possess strong analytical skills with experience in using data to assess emerging trends and arrive at solutions Possess risk management or procedural compliance experience Proven ability to collaborate, build relationships, and influence individuals at varying all levels internally and externally Experience in the development and implementation of new procedures and policies Strong proficiency with Microsoft Office products, including Word, Excel, Access, SharePoint, and PowerPoint Base Salary Range: Min: $66,100 - Mid: $85,700 - Max: $105,600 (Location: Phoenix, AZ) Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with market data. Benefits: At the Federal Reserve Bank of San Francisco, we offer a wonderful benefits package including Medical, Dental, Vision, Pretax Flexible Spending Account, Paid Family Leave Care, Backup Child Care Program, Pretax Day Care Flexible Spending Account, Vacation Days, Sick Days, Paid Holidays, Pet Insurance, Matching 401(k), and an unheard-of Retirement / Pension. The Bank is committed to providing reasonable accommodations to individuals with disabilities to participate in the job application or interview process, perform essential job functions and receive other benefits and privileges of employment. The SF Fed is an Equal Opportunity Employer. If you need any assistance or accommodations due to a disability, please let us know at sf.hr.recruitment@sf.frb.org . #LI-Onsite Full Tim