Senior Manager, Community Strategy & Governance

Strength in Trust

OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today with AI representing the latest and most impactful expansion of data yet OneTrust is once again redefining what responsible innovation looks like. OneTrust the AI‑Ready Governance Platform™ unifies regulatory intelligence automation and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide OneTrust is shaping the future where trusted data becomes a transformative force for business and society.

wnfdntm _1ibi0s35e _1ibi0s36a 0 The Challenge

_1ibi0s3fd _1ibi0s3ce _1ibi0s3eg OneTrust is seeking a Sr Manager Community Strategy Governance to lead the strategy and operating models that connect our Community experience across MyOT customer events customer reference programs content customer advisory programs and lifecycle engagement.

_1ibi0s3fd _1ibi0s3ce _1ibi0s3eg This newly created leadership role will turn a CX-led vision into a focused measurable operating model. You will establish the roadmap governance cadence prioritization framework standards and performance measures that align Marketing Customer Success Support and Operations around one connected Community experience.

_1ibi0s3fd _1ibi0s3ce _1ibi0s3eg MyOT Community design roadmap development and day-to-day support are owned within Digital CX. You will lead the dedicated Community team and external partners responsible for delivering and evolving that experience. You will also work closely with Marketing which retains ownership of the broader customer advocacy function while building the operating model for a Community-connected Customer Reference Program.

_1ibi0s3fd _1ibi0s3ce _1ibi0s3eg This is a high-impact role for a strategic operator who can lead through influence create clarity across teams and turn customer engagement into measurable business value.

wnfdntm _1ibi0s35e _1ibi0s36a Your Mission

_1ibi0s3fd _1ibi0s3ce _1ibi0s3eg What You’ll Do

_1ibi0s35c _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg Define and evolve OneTrust’s multi-year Community strategy roadmap operating model and success measures.

_1ibi0s35c _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg Lead the operating models for MyOT Community customer events customer reference programs customer advisory boards Community content and lifecycle engagement.

_1ibi0s35c _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg Own the end-to-end MyOT Community experience within Digital CX including UX and design requirements backlog prioritization development roadmap and operational support.

_1ibi0s35c _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg Lead and develop the Community team including Community management and platform development while directing external delivery partners.

_1ibi0s35c _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg Establish the Community governance cadence decision rights shared priorities dependency management and escalation process across partner functions.

_1ibi0s35c _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg Partner with Marketing and Field Marketing to connect Community programming campaigns content customer events and post-event engagement.

_1ibi0s35c _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg Partner with Customer Success and Support to connect Community with onboarding adoption education self-service customer health and customer feedback.

_1ibi0s35c _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg Build and operate a Community-connected Customer Reference Program in partnership with Marketing’s customer advocacy function. Marketing will continue to own advocacy strategy storytelling amplification and campaign activation.

_1ibi0s35c _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg Lead customer advisory board and product advisory program design experience insight capture follow-through and closed-loop communication.

_1ibi0s35c _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg Translate Community behavior customer feedback advisory input and program data into recommendations for business and customer-facing teams.

_1ibi0s35c _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg Define KPIs and executive reporting that show Community health customer value engagement quality reference activity adoption contribution and business impact.

_1ibi0s35c _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg Build a culture of customer-centered decision-making accountability transparency and measurable value realization.

wnfdntm _1ibi0s35e _1ibi0s36a You Are/Have

_1ibi0s3fd _1ibi0s3ce _1ibi0s3eg What You’ll Bring

_1ibi0s35c _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg 10+ years of experience in customer experience customer Community customer marketing digital experience customer operations or a related discipline including experience in B2B SaaS.

_1ibi0s35c _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg Experience building a Community or customer engagement strategy and operating model from the ground up.

_1ibi0s35c _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg A track record connecting customer programs to measurable outcomes such as adoption retention customer health pipeline influence or revenue.

_1ibi0s35c _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg Strong understanding of Community management engagement strategy customer programs customer references customer advisory boards and customer content.

_1ibi0s35c _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg Experience designing customer-centered digital experiences and translating customer needs into platform requirements and delivery priorities.

_1ibi0s35c _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg Experience managing a team and external partners including technical or developer-adjacent functions.

_1ibi0s35c _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg Strong cross-functional governance and influencing skills with the ability to align teams without relying on direct authority.

_1ibi0s35c _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg Strong executive communication business acumen and comfort building an investment and value narrative.

wnfdntm _1ibi0s35e _1ibi0s36a Extra Awesome

_1ibi0s3fd _1ibi0s3ce _1ibi0s3eg What Success Looks Like

_1ibi0s3fd _1ibi0s3ce _1ibi0s3eg In your first year you will

_1ibi0s35c _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg Establish a clear Community operating model governance structure partner roles and decision rights.

_1ibi0s35c _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg Deliver an approved multi-year roadmap and sequenced first-year plan.

_1ibi0s35c _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg Improve MyOT’s role as the digital destination for Community self-service education and customer engagement.

_1ibi0s35c _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg Launch repeatable event-to-Community follow-through and Customer Reference Program models.

_1ibi0s35c _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg Establish a consistent customer advisory board experience and closed-loop insight process.

_1ibi0s35c _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg Implement an executive measurement and reporting cadence that connects Community activity to customer and business outcomes.

_1ibi0s35c _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg Build a strong accountable Community team and operating rhythm across internal and external partners.

_1ibi0s3fd _1ibi0s3ce _1ibi0s3eg Core Competencies

_1ibi0s35c _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg Strategic leadership and operating-model design.

_1ibi0s35c _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg Cross-functional influence and governance.

_1ibi0s35c _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg Customer-centered judgment.

_1ibi0s35c _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg Product and digital experience thinking.

_1ibi0s35c _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg Executive communication and business acumen.

_1ibi0s35c _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg Operational rigor and accountability.

_1ibi0s35c _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg Team leadership and partner management.

_1ibi0s35c _1ibi0s3fd _1ibi0s3ce _1ibi0s3eg Comfort operating in ambiguity and building new capabilities.

For California Colorado Connecticut Nevada New York Rhode Island and Washington-based candidates the annual base pay range for this role is listed below. Within this range individual pay is determined by several factors including location job-related skills work experience and relevant education and/or training. This role may also be eligible for discretionary bonuses equity and/or commissions as well as benefits.

Salary Range $139,050 $185,400 USD

Where we Work /

We are embracing an office-first culture encouraging three days a week in office for most roles with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific requirements or flexibility depending on the scope of the position so we encourage you to verify this with your recruiter during your first interview.

Benefits /

As an employee at OneTrust you will be part of the OneTeam. That means you’ll receive support physically mentally and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage flexible PTO equity RSUs annual performance bonus opportunities retirement account support 14+ weeks of paid parental leave career development opportunities company-paid privacy certification exam fees and much more. Specific benefits differ by country. For more information talk to your recruiter or visit onetrust.com/careers. /

Resources

Check out the following to learn more about OneTrust and its people

a ___m14voj0 f3rmtva f1ern45e f1deefiw f1n71otn f1q5o8ev f1h8hb77 f1vxd6vx f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1hu3pq6 f11qmguv f19f4twv f1tyq0we f1g0x7ka fhxju0i f1qch9an f1cnd47f fqv5qza f1vmzxwi f1o700av f13mvf36 f9n3di6 f1ids18y fygtlnl f1deo86v f12x56k7 f1iescvh ftqa4ok f50u1b5 fs3pq8b f1hghxdh f1tymzes f1x7u7e9 f1cmlufx f10aw75t fsle3fq OneTrust Careers on YouTube a ___m14voj0 f3rmtva f1ern45e f1deefiw f1n71otn f1q5o8ev f1h8hb77 f1vxd6vx f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1hu3pq6 f11qmguv f19f4twv f1tyq0we f1g0x7ka fhxju0i f1qch9an f1cnd47f fqv5qza f1vmzxwi f1o700av f13mvf36 f9n3di6 f1ids18y fygtlnl f1deo86v f12x56k7 f1iescvh ftqa4ok f50u1b5 fs3pq8b f1hghxdh f1tymzes f1x7u7e9 f1cmlufx f10aw75t fsle3fq @LifeatOneTrust on Instagram

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our a Privacy Overview strong. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the a Data Subject Request Form.

rgb(224 62 45) Recruitment fraud warning a c d e f g h i j k l m n o q r s t v w x y z ab ac ae af ag ah ai aj ak OneTrust is aware of scams involving false offers of employment with our company.;The fraudulent jobs interviews and job offers use fake websites email addresses group chat and text messages. Be aware that we never ask candidates for personal information IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat and do not require candidates to purchase products or services or process payments on our behalf as a condition of any employment offer. a c d e f g h i j k l m n o q r s t v w x y z ab ac ae af ag ah ai aj ak a c d e f g h i j k l m n o q r s t v w x y z ab ac ae af ag ah ai aj ak Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an @onetrust.com email address. You may also receive legitimate emails from @us.greenhouse-mail.io. Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a @docusign.net email address. / a c d e f g h i j k l m n o q r s t v w x y z ab ac ae af ag ah ai aj ak For more information or if you have been targeted please reach out to rgb(224 62 45) a c d e f g h i j k l m n o q r s t v w x y z ab ac ae af ag ah ai aj ak a askrecruiting@onetrust.com / a c d e f g h i j k l m n o q r s t v w x y z ab ac ae af ag ah ai aj ak.

3 Our Commitment to You /:true:true:0:40:0

When you join OneTrust you are stepping onto a launching pad the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely unique career.:0:160

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by local laws.