Technical Operations Analyst, User Safety & Risk

About the Team At OpenAI, our User Safety Risk Operations (USRO) team helps protect our products and users from abuse, fraud, safety risks, and other forms of misuse. We operate at the front line of real-world safety and risk management, translating user and operational signals into timely decisions, effective interventions, and improvements to our systems. Within USRO, Risk Incubation Systems builds the analytics, automation, monitoring, quality mechanisms, and operating systems that help teams identify risk, make sound decisions, and scale safely. Our work spans emerging-risk detection, operational measurement, workflow automation, quality systems, launch readiness, and decision-support tools. We partner closely with operational teams as well as Product, Engineering, Data Science, Product Policy, Safety, Legal, and Support to identify high-leverage opportunities and build practical systems that improve outcomes. About the Role We are hiring a Technical Operations Analyst to solve ambiguous, high-impact operational problems using data, technical tools, and strong judgment. You will work as an experienced individual contributor across USRO, moving from problem definition through analysis, workflow design, implementation, measurement, and handoff. The scope is intentionally broad and may span emerging-risk detection, operational quality, automation, launch readiness, and other priority programs. You will be expected to move between different problem areas as organizational needs evolve. This is a hands-on role. You should be comfortable querying and validating data, building dashboards and lightweight automations, using AI tools to accelerate work, and working directly with operators and technical partners to turn incomplete information into practical systems. Your work may also include data and operational monitoring issues for major cloud deployment partnerships, for example, validating pipelines and safety signals, investigating anomalies or discrepancies, improving reporting and escalation mechanisms, and documenting data limitations so partner teams can act with confidence. Location / work model: London, UK; hybrid, 3 days/week in-office. Please note: This role may involve exposure to sensitive or concerning content. Strong discretion, judgment, and resilience are essential. In This Role, You Will Independently scope ambiguous operational problems and frontier emerging risks, and turn them into clear analyses, workflows, tools, or decision systems.