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Director of Technology, Customer Engagement Platforms
Amtrak is hiring for the role of Director of Technology, Customer Engagement Platforms, Washington, DC (On-site). This is an AI Governance role in the governance, risk, and compliance field, with a posted range of $179,300 to $232,416. Review the full details below and apply directly with Amtrak.
A senior technology leadership position overseeing end-to-end delivery of passenger engagement and communications platforms supporting the complete customer lifecycle. Manages multiple development and delivery teams building highly available, real-time, data-driven engagement solutions including customer identity, personalization, loyalty, and marketing technology, combining delivery rigor, technical depth, and strategic thinking within a 24x7, operationally sensitive passenger rail environment. Leads end-to-end project delivery across Sales and Marketing, Train operations, and Corporate systems; partners with Commercial, Marketing, Customer Experience, Product, and Enterprise Architecture teams on the engagement technology roadmap; manages the IT service catalog and PCI DSS compliance considerations; and leads application development and deployment on cloud platforms including AWS, Azure, Salesforce, and MuleSoft. Salary $179,300 to $232,416. Minimum requirements: Bachelor's degree or equivalent and 11+ years of relevant experience with strong leadership, Agile delivery, and complex integration success. Preferred: 13+ years of experience, 5+ years of supervisory experience, and active AWS certifications.
Location and market context
This role is based in Washington on-site. Local candidates benefit from being close to Amtrak's teams and regional hiring market. Confirm the exact in-office expectation and any relocation support with the employer.
About AI governance roles
AI governance sits at the intersection of policy, risk, and engineering. Teams are standing up model inventories, use-case intake and review, risk classification, and control monitoring as regulation and board scrutiny of AI intensify. Roles like this one are typically evaluated against frameworks such as NIST AI RMF, ISO/IEC 42001, the EU AI Act, and internal model-risk and privacy practices.
How to position yourself for this AI governance role
Strong candidates emphasize experience translating policy into operational controls, working across legal, compliance, security, product, and data teams, documenting AI system risks, and supporting governance processes. In your resume and outreach, tie your experience to how Amtrak would apply NIST AI RMF, ISO/IEC 42001, the EU AI Act, and internal model-risk and privacy practices, and lead with concrete outcomes rather than duties.
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