Fraud & Identity Specialist (Contract)

strong We re transforming the grocery industry

span At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

strong Instacart is a First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. a and source=gmail and ust=1651869232122000 and usg= Learn more about our flexible approach to where we work.

strong OVERVIEW

span 400; The role will include a blend of areas from reviewing transactions in real-time to prevent fraud, identifying fraudulent activities/ patterns, account takeovers, and handling internal escalations to provide services through the Instacart platform and much more.

span 400; This is a 6-month contracted position at Instacart with expectations to work 40 hours/week. This is a non-exempt position, paid hourly, and eligible for additional hours as necessary. You will be scheduled to work 1 or 2 weekend days which your manager will assign to your schedule based on your availability.

span 400; Instacart s Fraud and Identity team takes data-driven, customer-first approaches to ensure we are compliant with all local, state and federal regulations regarding grocery fulfillment. In this role, you will be responsible for executing on processes critical to ensuring the Instacart platform remains secure, safe, and stable for all users.

strong ABOUT THE JOB

span 400; span 400; span 400; Identify fraud patterns and conduct investigations to deter fraudulent/suspicious activities
span 400; span 400; span 400; Maintain a queue of inbound customer appeals with time management and prioritization skills
span 400; span 400; span 400; Recognize and present opportunities to improve and drive tasks to full resolution
span 400; span 400; span 400; Complete live/ historical data reviews with a detail-oriented approach
span 400; span 400; span 400; Execute on repetitive operational tasks while maintaining attention to detail and having an eye for process improvements

strong ABOUT YOU

MINIMUM QUALIFICATIONS

span 400; span 400; span 400; 1-2+ years of professional experience, ideally in a fast-paced setting in Fraud, Data Processing, or Support related fields OR strong academic record
span 400; span 400; span 400; Strong verbal and written communication skills
span 400; span 400; span 400; Positive attitude and fortitude to work through ever-changing and dynamic operational conditions
Ability to make critical and sensitive issues quickly in a fast paced environment
Operate within a high degree of confidentiality
Weekends or holiday availability

PREFERRED QUALIFICATIONS

span 400; span 400; span 400; Familiarity with ZenDesk or similar (preferred)
span 400; span 400; span 400; Proficient in Excel/ Google Sheets
Understanding of the gig economy

strong em This is an evergreen/pipeline posting. We accept expressions of interest on a rolling basis and reach out when a need arises.

#LI_Remote

span 400; Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our First remote work policy a here.

span 400; Offers may vary based on many factors, such as candidate experience and skills required for the role. span 400; Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please rea span 400; d more about our benefits offerings a span 400; here span 400;.

span 400; For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ

span $23 span span $23 USD

WA

span $23 span span $23 USD

OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI

span $23 span span $23 USD

All other states

span $23 span span $23 USD