Senior Manager, Infrastructure Operations and Compliance

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a normalized problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations:

Austin
Seattle
Denver
Atlanta
Washington DC

Application Deadline: December 16, 2026

strong

Position Overview

Cloudflare is looking for a Senior Manager to lead a unified Infrastructure Operations function spanning physical network reliability, operational security, and global regulatory compliance across 750+ data center sites in 125+ countries. The leader in this role ensures 24x7 operational availability of Cloudflare s network infrastructure through incident response, hardware break-fix, circuit management, and physical hardware lifecycle operations. This leader also owns physical access control policy and administration, periodic access reviews, and evidence-based compliance delivery across SOC 2 Type II, ISO 27001, FedRAMP, ISMAP, and IRAP.

You will lead two teams, setting organizational direction, building talent, and being accountable for outcomes across the full lifecycle of Cloudflare s physical infrastructure: from how hardware is deployed and maintained, to how access is controlled and reviewed, to how assets are securely retired and evidenced for audit. The breadth of this scope demands a leader who can hold the org-level tensions, speed versus rigor, global scale versus precise detail, partner dependency versus uncompromising standards, without losing either end.

You will bring credibility across both dimensions of this role. On the infrastructure side, a strong grasp of data center colocation environments, network architecture, and hardware operations as well as the judgment to lead managers and teams who live in that world every day. On the compliance side, the organizational instinct to maintain audit readiness continuously, not just at cycle time, and the stakeholder fluency to navigate relationships with GRC, government auditors, and strategic global partners. Above all, you will bring a bias toward building smarter processes, better tooling, and AI-assisted operations that multiply your team s capacity as Cloudflare s footprint continues to grow.

What You ll Do

Team Leadership

Lead two teams, the Operations team and the Security and Compliance team.
Set goals, develop talent, and build a culture of operational excellence and compliance-consciousness across both functions
Hold both teams to shared SLAs and quality standards, balancing the urgency of 24x7 incident response with the rigor of compliance audit cycles
Serve as the escalation point for cross-team issues, complex vendor negotiations, and decisions that touch both operational and regulatory domains

Unified Decommissioning Lifecycle

Own the end-to-end DECOM process as a single, governed workflow: physical collections and unracking, secure asset destruction with CoD issuance (ITAD vendor management), serial number verification, compliance evidence filing, and records closure
Eliminate the current handoff gap between Maintain s physical operations and DCSC s compliance oversight building a single, auditable pipeline from decom triggered to evidence archived”.
Drive ITAD vendor relationships, escalation paths, and contractual SLAs for asset destruction across all regions (APAC, EMEA, NASA, South America)
Maintain audit-readiness of decommissioning records for SOC 2, ISO 27001, PCI DSS, and FedRAMP control requirements

Maintain Team Operational Accountability

Accountable for 24x7 incident response coverage across all Cloudflare locations: carrier outages, DC facility issues, hardware degradation, and power/temperature events.
Oversee hardware break-fix operations including coordination with Metro Technicians, third-party repair vendors and remote contractors.
Drive maturity in circuit decommissioning, RMA management, and physical collections processes
Ensure on-call schedules, handover protocols, and incident SLAs are consistently met across APAC, EMEA, and NASA shifts.

DCSC Compliance and Access Control Accountability

Accountable for quarterly and monthly access review cycles (QAR/MAR) across 750+ global data center sites covering SOC 2 Type II, ISO 27001, FedRAMP Moderate/High, ISMAP, and IRAP frameworks
Own the physical access provisioning and deprovisioning function, including SLA adherence and ACL integrity
Serve as the senior owner of the team’s automation initiatives
Maintain executive-level relationships with GRC leads across all active compliance frameworks; be the accountable voice for DCSC s control obligations in audit conversations
Represent DCSC at Monthly Business Reviews and executive infrastructure health checks

Automation and Operational Efficiency

Drive a meaningful reduction in manual operational burden across both teams identifying and prioritizing automation opportunities in access reviews, decommissioning evidence collection, portal data extraction, and incident triage
Sponsor and guide the development of internal tooling (DCSC Portal, automation scripts, AI-assisted workflows) that multiplies team capacity without proportional headcount growth
Evaluate and adopt AI tooling for repetitive operational tasks, documentation acceleration, root-cause analysis, and compliance evidence generation.

Who You Are

An experienced infrastructure operations leader. You have managed engineering teams responsible for large-scale, globally distributed physical or network infrastructure. You know how to hold a team accountable to 24x7 operational standards while also driving longer-horizon strategic work. You don t lose sight of the incident queue while building the roadmap.

Comfortable at the compliance/operations intersection. You don t need to be a GRC expert, but you understand why physical access controls matter for SOC 2 and FedRAMP, why the decommissioning chain of custody is an audit control, and why a missed quarterly access review has real consequences. You approach compliance not as overhead but as a non-negotiable quality dimension of operational work.

You ensure the teams you re inheriting are operationally capable but structurally manual. You see automation as a force multiplier and have a track record of reducing operational toil through process design, tooling investment, and thoughtful prioritization, not just through headcount.

A strong people leader with a coaching instinct. You manage managers. You know how to develop them, set clear expectations, give direct feedback, and create the conditions for high-performing teams. You build trust across functions and are comfortable representing your organization at the executive level.

Energized by global complexity. Your teams operate across APAC, EMEA, and NASA time zones, spanning hundreds of vendors, data center providers, and regulatory jurisdictions. You thrive in this environment rather than being overwhelmed by it.

Required Experience

7+ years in infrastructure operations, data center operations, network operations, or a closely related field, with at least 3 years in a people management role
Demonstrated experience managing managers and holding multiple teams accountable to operational SLAs simultaneously
Direct experience with physical data center operations including hardware lifecycle management, decommissioning, colocation vendor management, or break-fix operations
Familiarity with compliance frameworks relevant to physical infrastructure: SOC 2, ISO 27001, FedRAMP, or equivalent, at an operational (not auditor) level
Strong program management instincts: comfortable running complex, multi-workstream initiatives with dependencies across teams, vendors, and time zones
Proven track record of driving operational efficiency through process redesign or automation adoption
Excellent written and verbal communication; able to translate technical operational details into executive-level reporting and vice versa

Preferred Qualifications

Experience managing 24x7 on-call operations teams, including PagerDuty or equivalent tooling and incident escalation frameworks
Familiarity with network infrastructure concepts (circuit management, cross-connect decommissioning, network operations)
Experience with physical access control systems, access control list management, or vendor portal administration at scale
Knowledge of ITAD (IT Asset Disposition) vendor management and compliance requirements for secure destruction
Background in a rapidly scaling, global infrastructure environment (hyperscaler, cloud provider, major CDN, or similar)
Experience driving SSO or identity federation projects across large third-party vendor ecosystems
Familiarity with Jira-based operational workflows, Netbox or similar DCIM tools, and Confluence-based documentation practices

Reporting Structure

This role reports to the Director, Infrastructure Operations (AMER) and is part of the broader Infrastructure Operations leadership team.

Compensation

Compensation may be adjusted depending on work location.

For Colorado based hires: Estimated annual salary of $156,000 - $215,000.

Washington (Kirkland), and Washington D.C. based hires: Estimated annual salary of $182,000 - $251,000.

Equity

This role is eligible to participate in Cloudflare s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health and Welfare Benefits
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility and Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance

Financial Benefits
Short and Long Term Disability Insurance
Life and Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan

Time Off
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

span 400; We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

a Project Galileo span 400;: Since 2014, we ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

strong a Athenian Project span 400;: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we ve provided services to more than 425 local government election websites in 33 states.

a strong 1.1.1.1 span 400;: We released a span 400; 1.1.1.1 span 400; to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our a privacy commitment span 400; and ensure that no user data is sold to advertisers or used to target consumers.

span 400; Sound like something you’d like to be a part of? We’d love to hear from you!

span 400; Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.

span 400; This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

span 400; Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person s, perceived or actual span 400; race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. span 400; We are an AA/Veterans/Disabled Employer.

span 400; Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at span 400; @cloudflare.com span 400; or via mail at 101 Townsend St. San Francisco, CA 94107.