Program Manager, Fraud and Payments Risk

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.

Discord's Payments, Fraud & Risk team enables revenue growth and protects Discord's financial health by managing payments optimization and fraud risk as a strategic function. We operate across three core areas: identifying and mitigating large-scale fraud to enable clean revenue, optimizing the cost of payments through chargeback strategy and card network fee mitigation, and partnering with Product, Revenue, and Engineering early to surface and address fraud risk, so Discord can launch with confidence and maximize revenue outcomes.
As Discord matures, this team serves as the connective tissue between Payments Strategy, Engineering, Legal, Product, and Revenue, embedding fraud and financial risk expertise into everything Discord does, with a bias toward enabling growth.
As a Program Manager, Fraud and Payments Risk on Discord's Payments, Fraud & Risk team, you will own one or more of the team's core functions end-to-end, leading cross-functional programs, shaping fraud and payments strategy, and driving the fraud risk decisions that let Discord launch products with confidence and maximize clean revenue.

What You'll Be Doing
Own high-scale fraud detection and mitigation, payments operations, and risk assessment within your assigned area end-to-end, from strategy through execution and post-launch measurement
Lead high complexity fraud investigations, perform root cause analyses, and translate findings into concrete proposals for rule improvements and cross-functional action
Write SQL queries to analyze fraud and payments data, and build reporting and monitoring dashboards and alerts (e.g., Mode, Datadog) that track performance and inform decision-making
Program manage cross-functional initiatives with Engineering, Legal, Payments Strategy, Product, Revenue, and other partners, setting milestones, managing dependencies, and driving delivery
Contribute to risk assessments for new product launches, identifying fraud exposure early and executing mitigation strategies
Communicate the business impact of your work to cross-functional stakeholders, pre, during, and post-launch, adjusting level of detail based on audience
Mentor junior team members and contribute to team-wide quality and knowledge sharing

What you should have
4–5+ years of experience in payments, fraud, or risk operations, with direct, hands-on exposure to card network rules, chargebacks, and dispute processes
Deep working knowledge of payments flows, card network rules (Visa, Mastercard, Amex, etc.), and chargeback/dispute processes
Proficiency in SQL, with hands-on experience querying and analyzing large datasets to drive fraud and payments decisions
Experience building reporting and monitoring workflows using BI and alerting tools (e.g., Mode, Datadog, or equivalent)
Proven ability to independently own an end-to-end function and execute mid-size programs with minimal oversight, making judgment calls that weigh business impact and tradeoffs
Comfort navigating ambiguous problems where the issue is known but the right solution requires evaluating multiple options, with the ability to anticipate near-term risks and proactively flag or mitigate them
Strong written and verbal communication skills, with the ability to translate complex, technical findings into business-impact narratives for cross-functional and senior stakeholders
Experience mentoring others or serving as a technical resource on a team, with a collaborative, cross-functional operating style comfortable navigating differing viewpoints with peers across Engineering, Legal, Product, and Revenue

Candidates must reside in or be willing to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties). Relocation assistance may be available.
The base salary range for this full-time position is listed below. This position will also be eligible for equity and benefits. Benefits include medical, dental, and vision insurance; a 401(k) plan; life and disability insurance; paid time off; and paid parental leave. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in role postings reflect the base salary only, and do not include equity, or benefits. Applications for this role are accepted on an ongoing basis.

Base Salary
$144,000 - $162,000 USD

Why Discord?

Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests, and helps developers build and grow their businesses. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!