Senior Product Director, AI & Agent (Chatbot)

ace-line old-record-id- ace-line old-record-id- ace-line old-record-id- ace-line old-record-id- ace-line old-record-id- ace-line old-record-id- ace-line old-record-id- ace-line old-record-id- ace-line old-record-id- ace-line old-record-id- ace-line old-record-id- ace-line old-record-id-ARMWdtKDIowwlyxaSOuuzEqssIf Who We Are

ace-line old-record-id- At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual s freedom.

ace-line old-record-id- OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

ace-line old-record-id- Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

ace-line old-record-id- ace-line old-record-id- About the Opportunity

ace-line old-record-id- ace-line old-record-id- AI is not a feature at OKX. It is the next fundamental layer of how we serve users, operate at scale, and maintain trust in a regulated, global market.

ace-line old-record-id- We are hiring a Senior Directort of Product, AI and Agent (Chatbot) to own OKX s full AI product agenda, outward, through a crypto-native AI assistant that transforms how users experience our platform; and inward, through agentic systems that make our operations intelligent, auditable, and scalable. This is a single role with a unified mandate: building the AI layer that defines OKX s next decade.

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ace-line old-record-id- What You’ll Be Doing

ace-line old-record-id- User-Facing AI Lead the strategy and execution of OKX s conversational AI assistant, an experience that lets users onboard, trade, stay informed, and get support through natural language. You will define what this product is, how it earns user trust, and how it deepens over time.

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ace-line old-record-id-WRTbdkePtoIZvjxKaFPlxzqsgpc Operational AI and Agent Systems Own the agentic AI roadmap for OKX s internal functions, compliance, risk, fraud, and operations. You will identify the highest-leverage workflows, lead their systematic transformation into agent-driven systems, and ensure every output is traceable and regulatorily defensible.

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ace-line old-record-id- AI Platform Own the product design of shared infrastructure that powers both mandates, orchestration, evaluation, safety architecture, and the governance layer that makes AI products configurable and auditable across all markets.

ace-line old-record-id- What We Look For In You

ace-line old-record-id-OzridTKEMoviPwxylndlVyiTgyL 12+ years in product and tech, with 5+ years in a senior leadership role owning technically complex products at scale

ace-line old-record-id- Proven track record shipping conversational AI or agentic AI products, as the owner, not a contributor

ace-line old-record-id- Deep familiarity with LLM product architecture: multi-agent systems, RAG, tool use, evaluation, and safety design

ace-line old-record-id- Experience operating in regulated environments where auditability and explainability are hard requirements

ace-line old-record-id- Strong consumer product instinct alongside operational product rigor

ace-line old-record-id- Fluency in financial markets and what it takes to earn user and institutional trust

ace-line old-record-id- Executive-level communication in English and Mandarin

ace-line old-record-id- Nice-To-Haves

ace-line old-record-id- Background in crypto, fintech, or financial services at global scale

ace-line old-record-id- Graduate degree in a technical field

ace-line old-record-id- Experience with successful Conversational AI or Agentic AI products strong

ace-line old-record-id- Why this role

ace-line old-record-id- OKX operates at a scale where the gap between what AI can do and what we have built is still enormous. This role exists to close that gap, on both sides of the platform, simultaneously. If that is the kind of problem you want to own, we want to talk.

ace-line old-record-id- Perks and Benefits

ace-line old-record-id- Competitive total compensation package

ace-line old-record-id- L and D programs and education subsidy for employees growth and development
ace-line old-record-id-doxusfCPfNQIPMLDddcFHLcCJRC Various team building programs and company events

ace-line old-record-id-doxusfCPfNQIPMLDddcFHLcCJRC Wellness and meal allowances
ace-line old-record-id-doxusfCPfNQIPMLDddcFHLcCJRC Comprehensive healthcare schemes for employees and dependants
ace-line old-record-id-doxusfCPfNQIPMLDddcFHLcCJRC More that we love to tell you along the process!

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